Cancellation & Return Policy
At WERY, customer satisfaction is our top priority. If you need to cancel
an order or return a product, we’ve made the process simple and
hassle-free.
Easy Cancellation
Cancel your order before it is shipped.
7 Days Return Window
Return most items within 7 days of delivery.
Quick Refunds
Refunds are processed within 5-7 business days.
Need Help?
Our support team is here to assist you.
1. Order Cancellation
You can cancel your order before it is shipped. Once the order is dispatched, it cannot be cancelled. To cancel, contact our support team or use the "Cancel Order" option in your account.
2. When Cancellation is Allowed
- Order has not been shipped yet.
- Payment has been captured but order is in pending/processing.
- Item is out of stock and cannot be fulfilled.
3. Return Eligibility
You can return a product if:
- The product is defective, damaged or not working.
- You received the wrong item.
- The product is unused, uninstalled, and in original condition.
- Return request is raised within 7 days of delivery.
Note: Consumables, refilled items, opened software, and customized products are not eligible for return unless defective.
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Consumables (ink, toner, ribbons, pins, etc.)
- Products damaged due to misuse, improper installation or unauthorized repair
- Software, licenses or digital products
- Customized or personalized products
- Items without original packaging or accessories
Return Process
Follow these simple steps to return your product:
1. Request
Raise a return request within 7 days of delivery via our website or support.
2. Review
Our team will review your request and approve the return (if eligible).
3. Pickup
We will arrange a pickup from your location at no extra cost.
4. Inspection
Once we receive the item, our team will inspect and verify the product.
5. Refund
Your refund will be processed to the original payment method.
6. Refund Timelines
Refunds are processed within 5-7 business days after we receive and inspect the returned item.
The time taken by banks or payment partners to reflect the amount may vary.
7. Damaged / Wrong Item Support
If you receive a damaged, defective, or wrong item, please inform us within 48 hours of delivery with photos of the product and packaging.
We will arrange a replacement or full refund, as applicable.
8. Important Conditions
- Return request must be raised within 7 days of delivery.
- Product must be unused, in original condition with all accessories and packaging.
- Shipping charges (if any) are non-refundable unless the return is due to our error.
- WERY reserves the right to reject returns that do not meet the above conditions.
9. Contact Us
We're here to help with any questions or assistance.
- support@wery.in
- +91 93108 28922
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