FAQ's

Orders

Questions about orders and tracking.

Shipping

Delivery times, shipping methods & charges.

Returns

Returns, refunds and exchanges.

Paymentse

Payment methods and transactions.

Account

Account settings and manage profile.

Products

Product info, warranty and support.

Orders & Tracking

How can I track my order?

You can track your order by visiting the Track Order page and entering your order number and email address. You will also receive tracking updates via email and SMS.

Can I cancel or modify my order after placing it?

Yes, you can modify or cancel your order within 24 hours of placing it. Please contact support immediately.

Where can I view my order history?

Log in to your account and navigate to the "My Orders" tab to view your complete order history.

Returns & Refunds

What is your return policy?

We offer 7-15 day returns on most products in original condition. Please visit our Returns Policy page for complete details.

How do I initiate a return or exchange?

Go to your order history, select the item you wish to return, and click "Initiate Return". Follow the on-screen instructions.

When will I receive my refund?

Refunds are processed within 5-7 business days after the returned item is received and inspected at our warehouse.

Account & Support

How do I contact customer support?

You can reach us via email, phone, or live chat. Visit our Contact Us page for all support options and working hours.

How do I reset my account password?

Click on "Forgot Password" on the login page and enter your registered email. We will send you a secure reset link.

How do I update my account information?

Log in, go to your Dashboard, and select "Profile Settings" to update your address, phone number, and email.

Shipping & Delivery

How long does delivery take?

Delivery usually takes 2-7 business days depending on your location and the shipping method selected at checkout.

Do you ship outside India?

Currently, we only ship within India. We plan to expand to international locations soon.

How much is the shipping charge?

Shipping is free on orders above ₹999. For orders below that amount, a flat rate of ₹99 is applied.

Payments

Which payment methods do you accept?

We accept Credit/Debit Cards, UPI, Net Banking, Wallets and EMI options for a secure and convenient checkout.

Is my payment information secure?

Yes, all transactions are processed through 100% secure and encrypted payment gateways. We do not store card details.

Why was my payment declined?

Payments can decline due to incorrect details, insufficient funds, or bank server issues. Try using an alternate method.

Still have questions?

We're here to help! Reach out to our support team for quick answers.

Contact Support

Frequently Asked Questions